Global Director Customer Success Management

Boston, Massachusetts, United States · Customer Success

Description

About riskmethods

We turn risk into a competitive advantage

riskmethods is a B2B SaaS startup with an innovative cloud computing solution that enables companies to proactively mitigate risk in their supply chains to protect revenue and brand. We are backed by reputable Venture Capital firms and our award-winning experience in procurement and supply chain, makes us a trusted partner to our customers. We have an innovative solution, posed for success in a rapidly growing market.

The team

Our company values are to think big, get things done, be efficient and act respectfully. In serving our customers, we work cooperatively across departments to ensure their success. We welcome new perspectives, insights and ideas. We believe in our people and allow them to decide what the best approach is to achieve goals, win in our market and have successful customers.

The job

The Global Director Customer Success Management is the main driving force for turning riskmethods’ users into advocates and champions of our SaaS solution. Based in our Boston office, you will manage and train a team of CSM Specialists located both in the US and our headquarters in Munich, Germany. By identifying and consistently applying industry best practices, you will bring our CSM to the next level, driving usage and adoption of our solution and maximizing customer value. This includes the elaboration and maintenance of playbooks and deliverables for every phase of the customer lifecycle. You will be responsible for recruiting, training, developing and retaining a best-in-class Customer Success team. Additionally, you will

Requirements

Ideal candidates will have at least 8-10 years of experience working in a customer-facing role in the B2B software industry. Leadership experience of at least 4 years and a proven track record of successfully building and managing a CSM team with an international footprint is required. In addition to that, you should:

Benefits

We are looking forward to your application including a cover letter and CV. Please also include your availability and salary expectations.

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